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Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7346
Experience:  10 Years Audio Video Repair & Setup
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My one channel channel 2 I have no sound in the den the

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My one channel channel 2 I have no sound in the den the bedroom has sound on it
JA: What's the model number of your TV? How old is it?
Customer: It's a Samsung 8 years old flat screen
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes menu is on now what do I press?
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just when I turned it on before the Wheel of Fortune!
JA: Anything else you want the TV expert to know before I connect you?
Customer: No thank you do you need my phone number?

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat with me right now?

Let me know when you are ready...

Customer: replied 2 months ago.
I would rather speak with Mike could he call me direct?

Appears site sent you a phone call offer. I did not send the offer.
I am not available by phone, but another expert may be.
In the mean time we can continue our chat.....

How do you get your tv channels on this tv?

-antenna

-cable

-satellite

-other

Customer: replied 2 months ago.
You don't need to call me back the channel now has sound! I thank you though!

You're welcome.

Mike G. and 2 other TV Specialists are ready to help you