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My one channel channel 2 I have no sound in the den the

My one channel channel...

My one channel channel 2 I have no sound in the den the bedroom has sound on it

Technician's Assistant: What's the model number of your TV? How old is it?

It's a Samsung 8 years old flat screen

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes menu is on now what do I press?

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just when I turned it on before the Wheel of Fortune!

Technician's Assistant: Anything else you want the TV expert to know before I connect you?

No thank you do you need my phone number?

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Answered in 5 minutes by:
8/17/2017
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,459
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat with me right now?

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Let me know when you are ready...

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Customer reply replied 11 months ago
I would rather speak with Mike could he call me direct?

Appears site sent you a phone call offer. I did not send the offer.
I am not available by phone, but another expert may be.
In the mean time we can continue our chat.....

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How do you get your tv channels on this tv?

-antenna

-cable

-satellite

-other

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Customer reply replied 11 months ago
You don't need to call me back the channel now has sound! I thank you though!

You're welcome.

Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,459
Experience: 10 Years Audio Video Repair & Setup
Verified
Mike G. and 87 other TV Specialists are ready to help you
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Electrotech2017
Electrotech2017, Audio and Video Technician
Category: TV
Satisfied Customers: 694
Verified
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Category: TV
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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