TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV
This answer was rated:

Picture 1/4 size in upper left corner in HDMI.ok on cable.

JA: What's the model number...
Picture 1/4 size in upper left corner in HDMI.ok on cable.
JA: What's the model number of your TV? How old is it?
Customer: insigna roku ser KSEG7YA0`14310
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: only on HDMI either I/P 1234
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just tirned it on and got this result.
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Show More
Show Less
Ask Your Own TV Question
Answered in 2 minutes by:
8/17/2017
Aric
Aric, Technician
Category: TV
Satisfied Customers: 45,373
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own TV Question

You mentioned ".....ok on cable". So what is it that's appearing in 1/4 size via HDMI on the TV please?

Ask Your Own TV Question
Customer reply replied 4 months ago
normal picture

Please re-read what I posted.

Ask Your Own TV Question
Customer reply replied 4 months ago
no

What device are you trying to watch on the TV where the picture is 1/4 size?

Ask Your Own TV Question
Customer reply replied 4 months ago
not on phone. tell me now.

Are you able to actually see my replies???

Ask Your Own TV Question
Customer reply replied 4 months ago
Cable. cogeco.Hdmi
Customer reply replied 4 months ago
You asked what i was trying to watch. It's cable tv.

Yes i did. Then you said "normal picture" and before that had said "ok on cable". To me that sounds like you said the cable was working fine. Now you're saying the cable is what is appearing on 1/4 screen- is that correct?

Ask Your Own TV Question

If that's so, then you simply need to reboot your cable box.

Ask Your Own TV Question
Please unplug the Cable/SAT box from power and shut the TV off. Disconnect and reconnect the HDMI cable between them on both ends- making sure it is secure. Plug the Cable/SAT box back into AC and once it's rebooted turn the TV on, and use the INPUT button on the original TV remote to select the correct HDMI Input. Let me know what happens.
Aric
Aric, Technician
Category: TV
Satisfied Customers: 45,373
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified
Aric and 87 other TV Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Came up OK Thanks. Steve
You're welcome Steve, and I'm glad to hear that.
Ask Your Own TV Question
Ask Aric Your Own Question
Aric
Aric
Aric, Technician
Category: TV
Satisfied Customers: 45,373
45,373 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

Aric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,940 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
It keeps losing connection to HDMI devices. UN78JU7500FXZA.
It will come back on if I turn it off for a while, but will eventually shut off again. Like it's overheating… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,495 satisfied customers
I have attached a netflix hdmi device to my switch along
I have attached a netflix hdmi device to my switch along with the hdmi cable from Dish television. I have the recommended hdmi cable from my tv to the switch. The switch is not picking up the netflix … read more
Aric
Aric
Technician
45,373 satisfied customers
Bought a new LG smart tv and have hooked up the HDMI cable
Bought a new LG smart tv and have hooked up the HDMI cable from the direct tv receiver to the HDMI In port the tv will not connect with direct tv … read more
Harry
Harry
158 satisfied customers
It keeps switching from hdmi 1 to hdmi 3 without me doing
it keeps switching from hdmi 1 to hdmi 3 without me doing anything … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,495 satisfied customers
The HDMI ports on my Sony KDL-46V25L1 TV have stopped
The HDMI ports on my Sony KDL-46V25L1 TV have stopped working...both Video 6 & Video 7. They do not appear to be turned off ("Skip"ped) under the Label Video Inputs setting screen. Neither show up as … read more
Harry
Harry
158 satisfied customers
Sound but no picture. HDMI cables but no av jacks. Not to my
Sound but no picture JA: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV? Customer: HDMI cables but no av jacks JA: Was there a power outage recently? Custo… read more
Aric
Aric
Technician
45,373 satisfied customers
ModelUN55B6000VF hdmi s stopped working tired using
ModelUN55B6000VF hdmi s stopped working tired using component and audio have video no sound … read more
Jack
Jack
technician
factory trained engineer
2,159 satisfied customers
I have a 47 inch model e470vl. it appears my hdmi inputs are
i have a 47 inch model e470vl. it appears my hdmi inputs are not working. i can plug in av cables and receive tv but hdmi says no signal. remote stopped working, but i rediscovered it with my tv. any … read more
Rick williams
Rick williams
Electronic technician
Vocational, Technical or Trade Scho
7,246 satisfied customers
My TV will not stay on HDMI 1. It will go to HDMI 2 or I can
My TV will not stay on HDMI 1. It will go to HDMI 2 or I can move it to HDMI 3. But I can't get a picture on HDMI 1. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
After attaching the HDMI-1 cable to the TV it ask for
after attaching the HDMI-1 cable to the TV it ask for "English US / English CA" I clicked on US and the OK button and screen froze. How do I unfreeze the screen?… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
320 satisfied customers
HDMI port doesn't work on my Hitachi 57F59A. That is the
that is the exact model. And it looks like it was manufactured in 2006 … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
The TV will not stay connected to the HDMI input. The input
The input is an old TracVision using Direct TV to a cable box. Output is HDMI to the tv Samsung model UN40F6300AFZA … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,495 satisfied customers
The Sony HDMI inputs are not working. Sony KDL-46EX500. The
The cable input works fine. It will not recognize either HDMI #1 or #2 … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
320 satisfied customers
Getting message INPUT SOURCE HDMI! HDMI 2 and. MSG shows up
Getting message INPUT SOURCE HDMI ! HDMI 2 and JA: What's the exact make and model of your television? And have you done any troubleshooting yourself? Customer: MSG shows up on screen INPUT SOURCE HDM… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,495 satisfied customers
Can I remove the back of the TV to repair the HDMI
Can I remove the back of the TV to repair the HDMI connector … read more
Jack
Jack
technician
factory trained engineer
2,159 satisfied customers
I can not get tv back on hdmi 1 it only goes from hdmi 4 to
I can not get tv back on hdmi 1 it only goes from hdmi 4 to hdmi 8 how do I get it back on 1 … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,495 satisfied customers
I cannot change from HDMI one or HDMI two with the TV
I cannot change from HDMI one or HDMI two with the TV button … read more
Louie
Louie
Technician
Associate Degree
2,940 satisfied customers
Only HDMI shows up on screen, Only HDMI shows up on screen,
Unplugged the cord into power outlet, turned off the tv with the on/off button on set, and pullet out the HDMI connector cable briefly before plugging it back in. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,254 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x