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Picture 1/4 size in upper left corner in HDMI.ok on cable.

Picture 1/4 size in...

Picture 1/4 size in upper left corner in HDMI.ok on cable.

Technician's Assistant: What's the model number of your TV? How old is it?

Insigna roku ser KSEG7YA0`14310

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Only on HDMI either I/P 1234

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just tirned it on and got this result.

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Answered in 2 minutes by:
8/17/2017
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,468
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
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I'm reviewing your details and will reply shortly.

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You mentioned ".....ok on cable". So what is it that's appearing in 1/4 size via HDMI on the TV please?

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Customer reply replied 11 months ago
normal picture

Please re-read what I posted.

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Customer reply replied 11 months ago
no

What device are you trying to watch on the TV where the picture is 1/4 size?

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Customer reply replied 11 months ago
not on phone. tell me now.

Are you able to actually see my replies???

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Customer reply replied 11 months ago
Cable. cogeco.Hdmi
Customer reply replied 11 months ago
You asked what i was trying to watch. It's cable tv.

Yes i did. Then you said "normal picture" and before that had said "ok on cable". To me that sounds like you said the cable was working fine. Now you're saying the cable is what is appearing on 1/4 screen- is that correct?

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If that's so, then you simply need to reboot your cable box.

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Please unplug the Cable/SAT box from power and shut the TV off. Disconnect and reconnect the HDMI cable between them on both ends- making sure it is secure. Plug the Cable/SAT box back into AC and once it's rebooted turn the TV on, and use the INPUT button on the original TV remote to select the correct HDMI Input. Let me know what happens.
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,468
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified
Aric and 87 other TV Specialists are ready to help you
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Customer reply replied 11 months ago
Came up OK Thanks. Steve
You're welcome Steve, and I'm glad to hear that.
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