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My Samsung 32 inch has no picture. The sound from the

My Samsung 32 inch...
My Samsung 32 inch has no picture. The sound from the station I have it on is working but no picture. Is this fixable?
JA: What's the model number of your TV? How old is it?
Customer: Series 56 52015203 2 years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Nothings works except the change of channels. I had the cable co. check their end and everything is OK on their end. No picture but sound.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Since Tuesday night.
JA: Anything else you want the TV expert to know before I connect you?
Customer: No.
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Answered in 6 minutes by:
8/17/2017
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,249
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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Hello
WelcomeI am sorry you are having problems if you press the menu button of the sets own remote does the menu come up ,( when its black)Anthony
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Customer reply replied 3 months ago
no, menu does NOT come up.
Customer reply replied 3 months ago
call me.
OK and I am assume that you can't see any light at all on the display, if that is the case you have no backlights,these illuminate the pixels no backlights no pic black screen sound ok
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Now in my experience this is an awkward issue as in many cases this is the backlights themselves and they can't be replaced economically
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,249
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified
Anthony_Infotech and 87 other TV Specialists are ready to help you
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Joe AV
Category: TV
Satisfied Customers: 140
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Phone call session started
You would be better off replacing the set for this size screen which has dropped in price over the last couple years
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I am sorry its nothing easier here
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If you need more clarity let me know
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Let me know
A positive rating of 3 to 5 stars is appreciated rating bar of stars is top of the page thank you
Anthony
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Anthony_Infotech
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,249
15,249 Satisfied Customers
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS

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