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I have light grey horizontal lines going across my screen on…

I have light grey...

I have light grey horizontal lines going across my screen on my Visio M470SL LCD TV. Happens with DVD and Direct TV box

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your M470SL?

HDMI

Technician's Assistant: Was there a power outage recently?

Not that i can remember

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Answered in 5 minutes by:
8/16/2017
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,309
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Are you available to chat with me right now?

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Do you have access to the original VIZIO remote that came with the tv?

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If you bring up the TV MENU using the Vizio remote, is that menu clear (not affected) by the lines?

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Appears site sent you a phone call offer. I did not send the offer.
I am not available by phone, but another expert may be.
In the mean time we can continue our chat.....

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If you bring up the TV MENU using the Vizio remote, is that menu clear (not affected) by the lines?

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Customer reply replied 10 months ago
the menue is clear

Please try this:
-unplug the tv POWER cord from the wall outlet.
-wait 3 full minutes then plug in the tv power cord and turn on.

-check if you still have the same issue.

REPLY back here and tell me what happens.

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Customer reply replied 10 months ago
unplugged and waiting

ok

Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,309
Experience: 10 Years Audio Video Repair & Setup
Verified
Mike G. and 87 other TV Specialists are ready to help you
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Customer reply replied 10 months ago
powered back up and still there
Electrotech2017
Electrotech2017, Audio and Video Technician
Category: TV
Satisfied Customers: 650
Verified
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