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Jack
Jack, Technician
Category: TV
Satisfied Customers: 9900
Experience:  40 years experience as audio,video repair and installation tech
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When I try to change channels with my remote control, the tv

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When I try to change channels with my remote control, the tv turns off.
JA: What's the exact make and model of your television? And how long has this been happening with the channels?
Customer: model number is ***** WESTINGHOUSE DIGITAL.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I can change channels with buttons on the tv.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It was working yesterday morning. When I came home last night it hasn't work.
JA: Anything else you want the TV expert to know before I connect you?
Customer: When I turn the tv around to find the model number the tv did come on by itself.

Hello
My name is ***** ***** I'll be helping you with this.
A few questions coming up and please note that there may be delays between replies if i have to gather various info ;
Please send me a hello so i know you can see my reply ?

Which remote are you using when this happens , the tv`s remote or cable remote for example

Customer: replied 2 months ago.
Hello

Hi

Which remote are you using when this happens , the tv`s remote or cable remote for example ?

If you try to change channels again , does it come back on ?

Customer: replied 2 months ago.
The tv remote

You don`t have a cable or satellite remote ?

Customer: replied 2 months ago.
no

O.k and did you see what i asked above ?

If you try to change channels again , does it come back on ?

Just want to know if the tv`s remote commands are mixed up

Customer: replied 2 months ago.

It does come back on ??

O.k then at this point either the remote has mixed up infrared light sequences or the tv`s main board is misinterpreting the commands from the remote

You would need to try another remote

Very likely you could find a universal remote locally for $10 or less , just make sure it says westinghouse on the box .

Also , here is something to try ;

Unplug the TV's power cord and hold the power button directly on the tv ,keep holding it for 20 secs or so then let the tv sit unplugged for a couple of minutes before you try it again.

Customer: replied 2 months ago.
Thanks.

Let me know how that goes and by the way , if it turns out to be a remote control problem then you can get a new one here for $18

http://remotebarn.us/catalogsearch/result/?q=DWM40F3G1

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