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Toshiba 63hm84 dlp will not stay on. It will turn of after a…

Toshiba 63hm84 dlp will...

Toshiba 63hm84 dlp will not stay on. It will turn of after a few minutes and will give a solid red light and blinking green light. I have tried opening and closing the lamp door still having the problem

Technician's Assistant: What's the model number of your TV? How old is it?

62hm84 is the model and the TV is 13 years maybe

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Let me try...

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Couple of weeks now. The menu works and I am trying the HDMI source now

Technician's Assistant: Anything else you want the TV expert to know before I connect you?

I cannot think of anything else

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Answered in 3 minutes by:
8/13/2017
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
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Hello
My name is ***** ***** I'll be helping you with this.
A few questions coming up and please note that there may be delays between replies if i have to gather various info ;
Please send me a hello so i know you can see my reply ?

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Customer reply replied 11 months ago
Sorry, it is solid green, blinking red

Check your lamp door , it is not closed properly

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Note that I do not send phone offers myself , they are automated by the website and I`m not available for it at this time but another expert might be if you`d rather do this on the phone .

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Also , the phone call is $26 extra

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Did you pull out the lamp since this started ?

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Customer reply replied 11 months ago
No problem, typing is fine. I opened the door again and shut it. It is flushed and the know is tight
Customer reply replied 11 months ago
err knob is tight

What was the blink code prior to pulling out the door ?

Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
Verified
Jack and 87 other TV Specialists are ready to help you
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Customer reply replied 11 months ago
solid green and blinking red
Electrotech2017
Electrotech2017, Audio and Video Technician
Category: TV
Satisfied Customers: 694
Verified
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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