How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jack Your Own Question
Jack, Technician
Category: TV
Satisfied Customers: 9791
Experience:  40 years experience as audio,video repair and installation tech
Type Your TV Question Here...
Jack is online now
A new question is answered every 9 seconds

Toshiba 63hm84 dlp will not stay on. It will turn of after a

This answer was rated:

Toshiba 63hm84 dlp will not stay on. It will turn of after a few minutes and will give a solid red light and blinking green light. I have tried opening and closing the lamp door still having the problem
JA: What's the model number of your TV? How old is it?
Customer: 62hm84 is the model and the TV is 13 years maybe
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: let me try...
JA: How long has this been an issue? What happened right before this popped up?
Customer: Couple of weeks now. The menu works and I am trying the HDMI source now
JA: Anything else you want the TV expert to know before I connect you?
Customer: I cannot think of anything else

My name is ***** ***** I'll be helping you with this.
A few questions coming up and please note that there may be delays between replies if i have to gather various info ;
Please send me a hello so i know you can see my reply ?

Customer: replied 1 month ago.
Sorry, it is solid green, blinking red

Check your lamp door , it is not closed properly

Note that I do not send phone offers myself , they are automated by the website and I`m not available for it at this time but another expert might be if you`d rather do this on the phone .

Also , the phone call is $26 extra

Did you pull out the lamp since this started ?

Customer: replied 1 month ago.
No problem, typing is fine. I opened the door again and shut it. It is flushed and the know is tight
Customer: replied 1 month ago.
err knob is tight

What was the blink code prior to pulling out the door ?

Jack and 2 other TV Specialists are ready to help you
Customer: replied 1 month ago.
solid green and blinking red