TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

My Passasonic TV THG 55DX600U turns itself off, power on…

My Passasonic TV THG...

My Passasonic TV THG 55DX600U turns itself off, power on remote then 1 sec turns off

Technician's Assistant: What's the make and model of your television? And is the remote the same, universal, or for another device?

Brand new TH-55DX600U Viera Remote is original, came with TV

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I day. Disconnecting power at wall , tried reset with remote, hold for 10secs

Technician's Assistant: Anything else you want the electronics expert to know before I connect you?

No thanks

Show More
Show Less
Ask Your Own TV Question
Answered in 5 minutes by:
8/13/2017
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,006
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own TV Question

I need to ask for some clarification. Are you saying the TV turns itself off, then on and then back off? Or are you saying you turn it back on with the remote, and then it shuts right back off?

Also, when it shuts off, does the power light on the set begin to blink?

Ask Your Own TV Question
Customer reply replied 9 months ago
We try to turn the TV on using the button on TV, remote not working even with new batteries. The stand by light, red one flashes slowly on & off, when you press power button, green light flashes on and TV comes on for approx. 1 sec then turns itself back off.

Thank you. What i was asking was- once it shuts itself off- does the power light begin blinking then, or does it remain on- or off? Also when did this occur- was there a storm or power outage, was it an intermittent fault?

Ask Your Own TV Question
Customer reply replied 9 months ago
No storm or power outage. Worked fine on Friday night, woke Sat morn to catch news and would not work properly. When shuts itself off power light does blink.

Thank you. The blinking of the power light is significant as it's an error code used to tell what is wrong with the TV. Please check the pattern of blinks (for example: 10 blinks, pause, 10 blinks, pause, etc.) and let me know what pattern you have once the set shuts down.

Ask Your Own TV Question
Customer reply replied 9 months ago
Pattern is it blinks once every 5secs no pausing.

Okay that is a one blink code which points to a failed power supply board in the TV.

However it's worth it to try a hard reset, as sometimes the processor in the TV can simply have locked up.

The first thing you would try, is disconnect the set from power, then press and hold the power button on the TV itself (not the remote), for 10 seconds and release. Then plug the set back in, and also check that the power cord is connected tight at the TV as well. Press power once, and see if the set powers up normally. Try this procedure up to 2 times, and please let me know what happens.

Ask Your Own TV Question
Customer reply replied 9 months ago
Did this twice but it didn't work.

I'm sorry to hear that, and that is all that you can try on a user level. The symptoms you have are indicative of a hardware failure in the TV (which there are no pushbutton fixes for ). More specifically the power supply board in the set has failed and requires replacement with the average cost for this repair being in the $300-$350 range- parts and labor inclusive.

Ask Your Own TV Question

How long ago did you purchase this TV please? Is it over or less than a year from the date of purchase?

Ask Your Own TV Question
Customer reply replied 9 months ago
This is a new TV, only had it for 6weeks. Thank you anyway

Okay I understand, then you would need to contact the retailer and setup an exchange or a repair ticket from Panasonic as you have a premature failure in the set. Other than that I'm sorry for the bad news and wish there were a quick fix.

Ask Your Own TV Question

Let me know if you need further assistance. Also, you paid the website a deposit to work with me, but I am not actually paid unless you click a positive rating. Could you do that for me please?

Ask Your Own TV Question
Customer reply replied 9 months ago
Purchased on 4/6/17 but did not move into new house and set up until 26th June. We will contact MYER. Thanks

I understand. It would still be well within the one year warranty.

Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,006
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified
Aric and 87 other TV Specialists are ready to help you
Ask your own question now
Was this answer helpful?
Ask Aric Your Own Question
Aric
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,006
47,006 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

Aric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I HAVE NO PICTURE GRANDSON PLAYED WITH REMOT HAVE NO IDEA
I HAVE NO PICTURE GRANDSON PLAYED WITH REMOT HAVE NO IDEA WHAT BUTTON HE MAY HAVE PUSHED … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,415 satisfied customers
We have perfect sound (voice) but no picture. Total black
We have perfect sound (voice) but no picture. Total black screan … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a fire stick it was working but now it dose not
I have a fire stick it was working but now it dose not working at all I put it in HDM1 2 and 3 it's not the fire stick I put the stick other t.v. and I called the support people … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
How do I go from cable to regulate tv? I just want to watch
How do I go from cable to regulate tv? I just want to watch netflix … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,415 satisfied customers
Tv will not stay on. Vizio, E65-Eo, less than 1. We were
We were watching it and turned it off. Came back 3 hrs later and this. … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I HAVE a Panasonic TV with ayou tube app can I fast forward
I HAVE a Panasonic TV with ayou tube app can I fast forward some how … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,415 satisfied customers
I lost remote to TV. I am not certain how to find small
I lost remote to TV. I am not certain how to find small manual door that has settings in it. Like control panel.. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I am having trouble to connect my Sansung Smart TV -
I am having trouble to connect my Sansung Smart TV - Cineplex app … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,415 satisfied customers
TV deleted Hulu Plus. I have a subscription and would like
TV deleted Hulu Plus. I have a subscription and would like it back. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
When you turn on sound comes on now picture. need service
when you turn on sound comes on now picture. need service repair man or telephone number … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
My vision soundbar turns itself on every day at about 3:00
My vision soundbar turns itself on every day at about 3:00 in the morning for some reason. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Half the picture is dark, is this fixable? 3 Years old
Tv worked great until one morning we turned it on and there were lines on the bottom and the sides started getting dark (right side completing dark). … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
I need a main power board proscan LED TV model PLED4616A-
I need a main power board proscan LED TV model PLED4616A-B … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I have a Sony flatscreen. It will come on and play for a few
I have a Sony flatscreen. It will come on and play for a few minutes and then message pops up that there is no signal. I have the digital cable box and I can move the box to another tv and it works fi… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I am trying to download skype to my Bravia but cant find it
Hi, I am trying to download skype to my Bravia but cant find it in the "apps"? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I am trying to hook a 1998 panasonic TV to a magnavox
I am trying to hook a 1998 panasonic TV to a magnavox digital converter box and so I am having no luck in getting it to work … read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
288 satisfied customers
The Westinghouse TV I purchased has very poor sound quality.
The Westinghouse TV I purchased has very poor sound quality. It sounds like the voices are coming out of a barrel … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
The screen on my 29V950( all in one compute)r turns with
The screen on my 29V950( all in one compute)r turns white with each key stroke. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,415 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x