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Jack
Jack, Technician
Category: TV
Satisfied Customers: 9893
Experience:  40 years experience as audio,video repair and installation tech
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40" FHD Digital LED TV - getting the msg - "Please run

Customer Question

40" FHD Digital LED TV - getting the msg - "Please run Channel Auto Scan." it is stuck there. Thx.
JA: Just to clarify, what's the LED television's exact make and model?
Customer: Element
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: yes
JA: How long has this been an issue? What happened right before this popped up?
Customer: Yes. The Setup Wizard popped up.
JA: Anything else you want the TV expert to know before I connect you?
Customer: No thank you
Submitted: 2 months ago.
Category: TV
Expert:  Jack replied 2 months ago.

Hello
My name is ***** ***** I'll be helping you with this.
A few questions coming up and please note that there may be delays between replies if i have to gather various info ;
Please send me a hello so i know you can see my reply ?

Expert:  Jack replied 2 months ago.

How do you receive your tv channels , antenna ,straight cable ,cable box with remote or satellite box ?

Customer: replied 2 months ago.
Hello
I don't have an antenna. The manual made no mention of one
Customer: replied 2 months ago.
Let's do it by chat
Expert:  Jack replied 2 months ago.

Not asking if you have one i`m asking what is your setup ??

straight cable ,cable box with remote or satellite box ?

If you received a phone offer or any offers they are automated by the website ,NOT BY ME , I`m an independent tech. and have no control over those.
They are optional and you can just decline if you don`t want them

Expert:  Jack replied 2 months ago.

Hello ?

Customer: replied 2 months ago.
straight cable
Expert:  Jack replied 2 months ago.

No cable company remote ??

Expert:  Jack replied 2 months ago.

No cable box and cable remote ??

Expert:  Jack replied 2 months ago.

Hello ??

Expert:  Jack replied 2 months ago.

Could we try to do this succint please ?

Expert:  Jack replied 2 months ago.

Your tv is on the wrong input , you don`t need to run that scan if you have a cable box

Look on the tv`s remote for the INPUT or SOURCE button then press it repeatedly to go through the various inputs until you get to your cable/satellite box or select that input from the input list once opened if you know which one it is , typically HDMI 1 for example

If that answers your questions for now then PLEASE DO TAKE THE TIME TO RATE (stars above and submit), it does not cost you anything more and does not close this post ,
Also you can come back at any time without additional charges if you have further questions or need help and it gets this independent tech. paid for his time helping you .