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The tv is frozen on philips screen. It worked fine last

The tv is frozen...

The tv is frozen on philips screen. It worked fine last night.

Technician's Assistant: What Philips model do you have? How old is it?

I honestly don't know, got it about 10 years ago

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

I unplugged it and it shut off and when I plugged back in the tv automatically turned on to frozen screen again. It won't respond to remotes or button on tv

Technician's Assistant: Anything else you want the TV expert to know before I connect you?

No, I think that's it

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Answered in 5 minutes by:
8/11/2017
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,489
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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- Could you please get me the complete model number written on back cover or side panel of TV?

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Customer reply replied 1 year ago
I hope I can still reply, model is 42PFL3704D/F7

Thanks for the reply.

Just curious - Have you tried to disconnect TV and cable box power cords from power outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, please try it now and reply back with the result

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Customer reply replied 1 year ago
I unplugged both and just plugged in...seeing if it will work
Customer reply replied 1 year ago
It does!! Last night I didn't unplug the satellite, just the tv. Is that why the tv froze!
Customer reply replied 1 year ago
Sorry, meant question mark to ask if that was why

Excellent, glad to know problem is resolved. It seems TV firmware was stuck when booting up for some reason and causing the issue, unplug - replug did work to fix the firmware glitch.

If you have any additional questions, feel free to ask. If you're satisfied, please rate me a 5-star at the top of your page so I can get credit of my work on website.
Thank you.

Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,489
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified
Shahid and 87 other TV Specialists are ready to help you
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Customer reply replied 1 year ago
Got it, thanks so much!!

Much welcome, have nice time~

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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