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I have a panisonic veria tv im having trouble re connecting…

Customer Question
I have a panisonic...

I have a panisonic veria tv im having trouble re connecting to my house wifi it keeps asking for a ENCRIPTION CODE we have just got the NBN connected to the house all other devices are connected but the tv wont

Technician's Assistant: Is there a particular streaming service you're trying to connect to (e.g. Netflix or YouTube)?

No just trying to get tv back on line it has always worked by entering my wifi password ***** now we have new fast internet tv is asking for a encription code

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the TV expert, I'll connect you shortly.

****************

JA: Anything else you want the TV expert to know before I connect you?

No thanks this my problem for today

Submitted: 6 months ago.Category: TV
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Answered in 4 hours by:
8/7/2017
TV Technician: Pete, Electronic Engineer replied 6 months ago
Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 19,165
Experience: Over 16 years of experience installing and repairing electronics.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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TV Technician: Pete, Electronic Engineer replied 6 months ago

Have you checked that the encryption code you are using is correct?

Does it work ok on other devices?

Are you using the correct lower or UPPER case letters?

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Customer reply replied 6 months ago
Where do i get the encription code from no other device asks for one .all other devices work off password. I want my tv online so i can use all the apps
TV Technician: Pete, Electronic Engineer replied 6 months ago

The encryption key is your wifi password.

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Pete
Pete, Electronic Engineer
Category: TV
Satisfied Customers: 19,165
19,165 Satisfied Customers
Experience: Over 16 years of experience installing and repairing electronics.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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