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My g-50GA6400 is powering on but it fails when is trying to…

Customer Question
Hi my g-50GA6400 is...

Hi my g-50GA6400 is powering on but it fails when is trying to start a manu (android tv

Technician's Assistant: What's the make and model of your tv, and can you guesstimate how old it is?

Is a lg g-50GA6400 2013

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Tv manu doesnt work that when it fails

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I woke up to a scramble main manu screen i turn off and turn on tv and it would go to last input display as normal and then when it should display a menu it fails

Submitted: 1 year ago.Category: TV
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Answered in 34 minutes by:
8/7/2017
TV Technician: Nathan, Installer replied 1 year ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,505
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

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TV Technician: Nathan, Installer replied 1 year ago

Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, meaning a faulty main/control board or corrupted firmware, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear; as a 2013 model tv, that type of failure wouldn’t be surprising. This tv is nearing the end of its service life.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:
1) Unplug the power cord from the outlet

2) Wait at least 1 hour (60+ Minutes)

3) Press and hold the power button (on the set, not the remote) for 60 seconds
4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors.

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; if you're thinking about a do it yourself repair, you'll need to be comfortable and skilled with electronics repairs, which could include dismantling the set (removing the back panel of the tv), diagnostics testing with a multimeter, changing out boards as needed, and possibly desoldering/removing and soldering/replacing individual components.

If you’re considering repair at a local shop, you’ll find a typical repair to be around $300 for diagnostics, parts, and labor.

For a tv of this size/age however, replacement will make more sense. You can get a brand new LED tv with a fresh warranty in the $400 range.

I can help you with finding parts, finding a repair shop, or recommending replacement options, if desired.

My apologies for the news,

Nathan

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TV Technician: Nathan, Installer replied 1 year ago

Hello, it appears your question is still open.

Do you need more help with this?
If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session – this is the only way I am credited for my work as an independent technician.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

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