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Sharp flatscreen lost its volume. Cable reboot signal &

Customer Question
Sharp flatscreen lost its...

Sharp flatscreen lost its volume. Cable reboot signal & unplugging from wall got no results. : (

Technician's Assistant: Can you guesstimate how old your Sharp is? And just to clarify, what's the exact model?

2008 or 2009/ MODEL LC. 52SB57UN/Serial ####-##-####Sharp liquid crystal tv

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Late last night. Nothing.

Technician's Assistant: Anything else you want the TV expert to know before I connect you?

Please help.

Submitted: 6 months ago.Category: TV
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Answered in 1 minute by:
8/6/2017
TV Technician: Jack, Technician replied 6 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 10,648
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hello
My name is ***** ***** I'll be helping you with this.
A few questions coming up and please note that there may be delays between replies if i have to gather various info ;
Please send me a hello so i know you can see my reply ?

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Customer reply replied 6 months ago
Hello
TV Technician: Jack, Technician replied 6 months ago

Not sure what happened here but i lost the phone request

In any case we can do this here

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Customer reply replied 6 months ago
Do you have the previously submitted info regarding the problem?
TV Technician: Jack, Technician replied 6 months ago

Yes i got that and i have a couple of questions on that

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Customer reply replied 6 months ago
Hello, did you receive my last msg?
TV Technician: Jack, Technician replied 6 months ago

When you say " Cable reboot signal " , is that through the cable company ?

How was that done ?

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TV Technician: Nathan, Installer replied 6 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 28,068
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hello, I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

It looks like you've requested a new expert. I'd be happy to help you, but please understand we are human beings here and real life techs, so it do need to ask for your patience to allow time for messages to go back and forth, for us to get information, etc.

Are you having the volume issue with anything other than cable, such as dvd, games, apps, etc?
Can you tell me, specifically, how you rebooted the cable/signal?

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Customer reply replied 6 months ago
This has been too screwy.no longer interested.
TV Technician: Nathan, Installer replied 6 months ago

I'm not sure where you are having difficulty, but all that is needed is to respond here in the chat with the requested information.

We're all independent techs here working in good faith to help with your question, for which you've paid the full agreed upon fee to the site already.

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Louie
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Category: TV
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