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I accidentally erased all of my cable channels, and i cant…

Customer Question
I accidentally erased all...

I accidentally erased all of my cable channels, and i cant figure out how to get them back.

Technician's Assistant: What's the brand and model number of your TV? How old is it?

Vizio brand # D60n-E3 not even a year old.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Yes menu wks but in wont search for cable channels. i had to manually input every channel when we got it. but i dont know how i did it. and it wont take them manually now.

Technician's Assistant: How long has this been an issue with your Vizio? What happened right before this?

A week. i tried to manually add a channel, and ended up erasing them.

Technician's Assistant: Anything else you want the TV expert to know before I connect you?

I dont think so, just need to know how to get my channels back. i need help getting my channels back from my remote

Submitted: 6 months ago.Category: TV
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Answered in 5 minutes by:
8/6/2017
TV Technician: Mike G., Technician replied 6 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 7,756
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Do you have access to the tv right now?

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TV Technician: Mike G., Technician replied 6 months ago

Are you having website difficulties preventing you from replying?

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Customer reply replied 6 months ago
thank you
TV Technician: Mike G., Technician replied 6 months ago

Appears site sent you a phone call offer. I did not send the offer.
I am not available by phone, but another expert may be.
In the mean time we can continue our chat.....

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TV Technician: Mike G., Technician replied 6 months ago

Do you normally use the Vizio remote to change channels? or is there a cable/satellite remote?

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Customer reply replied 6 months ago
OK, how do I get my channels back from my remote
TV Technician: Mike G., Technician replied 6 months ago

Do you normally use the Vizio remote to change channels? or is there a cable/satellite remote?

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Customer reply replied 6 months ago
I use the TV Visio remote, my cable is from the wall, and when I first got the TV, I manually input all my cable channels. But I erased them, and now I don't know how to get them back.
TV Technician: Mike G., Technician replied 6 months ago

Press MENU

Go to GUIDE SETUP

choose CHANNEL SETUP

follow the instructions to run a channel scan

REPLY back here and let me know how that goes.

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Customer reply replied 6 months ago
OK, I did the scan, and then it says to skip, but then it says if you skip TV set up you cannot change channels with the Visio remote.
TV Technician: Mike G., Technician replied 6 months ago

Why would you want to skip tv setup?

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TV Technician: Mike G., Technician replied 6 months ago

That's exactly what you are trying to do, right? setup the tv channels...

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Customer reply replied 6 months ago
it is, but all I get are analog, when I first got the TV six months ago, I had to manually input every cable channel. But now it won't do it like that
TV Technician: Mike G., Technician replied 6 months ago

Never heard of such a thing- having to manually enter every channel!

Who is your cable company?

Do you have other tv's that do NOT use a cable box and are currently getting all the channels?

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Customer reply replied 6 months ago
I actually do not pay for cable, I pay for Internet. But when I plugged the TV into the cable cord, and started playing around with the TV, I was able to manually input all the cable channels. I just can't figure out how to do that now
TV Technician: Mike G., Technician replied 6 months ago

So you don't have any other tv's that get all the correct channels.... Sounds to me like your cable company recently put in a FILTER to block all the channels, so that you will be forced to pay for the correct services.

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Customer reply replied 6 months ago
Nope, I erased them trying to add another channel, I just need to know how to add cable channels. Can you help me with that?
TV Technician: Mike G., Technician replied 6 months ago

Nope, good luck.

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Customer reply replied 6 months ago
Can I speak to a supervisor, now, I would like my money back.
TV Technician: Josh, Technician replied 6 months ago
Josh
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Category: TV
Satisfied Customers: 21,546
Experience: 10+ years
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You can call our customer service at 1-***-***-****

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