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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I am unable to use the smart t.v. Model

Customer Question

I am unable to use the smart t.v.
JA: Just to clarify, what's the exact make and model of your smart tv?
Customer: Model Number401UNS5E6500FXZA
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: TV menu works. When I push Source I get the options but when I got to blue ray and try to click Netflix, nothing happens
JA: How long has this been an issue? What happened right before this popped up?
Customer: I haven't tried to use the smart tv or get netflix for quite some time. Whjen I stopped using it, evrything was fine.
JA: Anything else you want the TV expert to know before I connect you?
Customer: not able to think of anything else
Submitted: 2 months ago.
Category: TV
Expert:  Shahid replied 2 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 2 months ago.

Do you run Netflix app in Bluray player with its remote control?