Facing TV Problems? Ask a TV Technician.
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What is the model number of your Samsung TV?
Thank you. Just a moment.
What happens if you put it on 16:9?
Sorry. What I mean is that if you turn it off, does it come back on in that mode?
Does it matter what input it is on? The reason I'm asking is that it should stay on Just Scan if the signal is compatible - meaning the native resolution of the screen.
HDMI (720p/1080i/1080p) should be compatible.
One more question - are you using the p. size on the remote or setting it in the picture menu of the TV?
Is it connected to a receiver?
Also, is there any point at which the TV is NOT receiving an HD signal? Because when this happens, it will revert to 16:9.
I'm going to open your questions to all experts so you can get some additional input.
I apologize that you had to wait.
Do you still need help with your issue?
Have you tried a factory reset on the TV?
Did you try to adjust it after the factory reset?
Have you tried to adjust the resolution on the computer?
Unfortunately, I am out of ideas.
If the factory reset on the TV did not work and adjusting the resolution on the computer itself did not work either then I am not sure of the issue. I will send this question back to the expert pool. You will be notified when another expert replies.
Go into your computer's resolution settings. Set it to 640 x 480, then set the TV to Just Scan. I think the TV needs to see a 640 x 480P signal so the Just scan can fill the TV screen and remember the setting. In 1080 resolution it's locking onto the frame of the 1080 signal.