Facing TV Problems? Ask a TV Technician.
Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.
You should see a phone support option you can click on if you'd prefer to switch to that method, just click that request to approve that additional service (it is not included in the chat and does not replace the chat fees).
In the meantime, can you please check in the tv menu and tell me what it shows as the current software version?
Hello, it appears your question is still open.
Do you need more help with this?
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.