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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Black screen. red light is on below screen, cable box, Not

Customer Question

Black screen. red light is on below screen
JA: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?
Customer: cable box
JA: Was there a power outage recently?
Customer: Not that I am aware of
JA: Anything else you want the TV expert to know before I connect you?
Customer: TV is about 2-3 months old, series 8000 55 inch
Submitted: 2 months ago.
Category: TV
Expert:  Mike G. replied 2 months ago.

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....
Do you have access to the tv right now?