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We were trying to connect cable box, 2 yr, Menu works. Just…

Customer Question
We were trying to...

We were trying to connect cable box

Technician's Assistant: What's the brand and model number of your TV? How old is it?

2 yr

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Menu works. Just way to put back on strait cable no box

Technician's Assistant: How long has this been an issue? What happened right before this?

Just since I tried to connect the cable box I took the box off and just want to use it like it was

Submitted: 11 months ago.Category: TV
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Answered in 5 minutes by:
8/6/2017
TV Technician: Louie, Technician replied 11 months ago
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, re-confirm and post back with the complete model numbers of the "...TV...cable box..." Additionally, please describe how the cable box is connected to the TV using what kind of cable(s).

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Category: TV
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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