JA: Hello. How can I help?
Customer: I'm poking around on line looking for help troubleshooting our B & K CK 1.2 keypads. They are intermittently turning themselves on and off, but when purposely turned on they only play the selected mode like Satellite
tv for a few seconds and then it goes out and the screen goes blank.
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: It's happening with any tv connected to a keypad. We have keypads all over our home and all of them are behaving the same way. We have a brand new Samsung and older model tv's like Panasonic's from 2005. The funny thing is that our theater room continues to work, that's how I've narrowed it down to the keypads. My name is*****: How long has this been going on? What troubleshooting have you tried?
Customer: I've unplugged all of our B & K components and plugged them into another power strip in another room.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: When the keypads come on by themselves there's a light snapping noise, like an electrical sound.