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I can only use the TV remote to turn the set on and adjust…

Customer Question
I can only use...

I can only use the TV remote to turn the set on and adjust the volume it seems as if the cable remote controls everything else. How can i get the cable remote to turn the TV on and odd and also control the volume ??

Technician's Assistant: Are all the cables at the back of your TV connected tightly to the right sockets?

Yes

Technician's Assistant: What type of input cables are you using: HDMI, RCA (red, yellow, and white cables), S-Video, or something else?

HDMI and there is only the one cable from the cable control box

Technician's Assistant: Anything else you want the TV expert to know before I connect you?

So far that is all that seems to be the problem. We just hooked it up today.

Submitted: 6 months ago.Category: TV
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Answered in 2 minutes by:
8/6/2017
TV Technician: Jack, Technician replied 6 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 10,615
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hello
My name is ***** ***** I'll be helping you with this.
A few questions coming up and please note that there may be delays between replies if i have to gather various info ;

What is the brand name of this tv and who is your cable supplier ?

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Louie
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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