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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Does not connect to next box hd, tried connecting using

Customer Question

does not connect to rogers next box hd
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: tried connecting using cisco name - connects but no joy in tune channels
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: tv menu?
JA: How long has this been an issue? What happened right before this popped up?
Customer: just got it new
JA: Anything else you want the TV expert to know before I connect you?
Customer: when i choose cdmi 4 a current picture shows in the menu
Submitted: 2 months ago.
Category: TV
Expert:  Jack replied 2 months ago.

Hello
My name is ***** ***** I'll be helping you with this.
A few questions coming up and please note that there may be delays between replies if i have to gather various info ;
Please send me a hello so i know you can see my reply ?

Expert:  Jack replied 2 months ago.

What do you see on the tv screen right now ?

A "no signal message" or something of the sort , anything ?

Expert:  Jack replied 2 months ago.

Not sure what you mean here by " tried connecting using cisco name "

Where and how did you try to use that name ?