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Does not connect to next box hd, tried connecting using

Customer Question
Does not connect to...

Does not connect to rogers next box hd

Technician's Assistant: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?

Tried connecting using cisco name - connects but no joy in tune channels

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Tv menu?

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just got it new

Technician's Assistant: Anything else you want the TV expert to know before I connect you?

When i choose cdmi 4 a current picture shows in the menu

Submitted: 11 months ago.Category: TV
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Answered in 8 minutes by:
8/5/2017
TV Technician: Jack, Technician replied 11 months ago
Jack
Jack, Technician
Category: TV
Satisfied Customers: 11,343
Experience: 40 years experience as audio,video repair and installation tech
Verified

Hello
My name is ***** ***** I'll be helping you with this.
A few questions coming up and please note that there may be delays between replies if i have to gather various info ;
Please send me a hello so i know you can see my reply ?

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TV Technician: Jack, Technician replied 11 months ago

What do you see on the tv screen right now ?

A "no signal message" or something of the sort , anything ?

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TV Technician: Jack, Technician replied 11 months ago

Not sure what you mean here by " tried connecting using cisco name "

Where and how did you try to use that name ?

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