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I have 50 inch lcd hitachi tv the reset button keeps

Customer Question
I have 50 inch...

I have 50 inch lcd hitachi tv the reset button keeps blinking abd have no picture

Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your Hitachi TV?

No

Technician's Assistant: Was there a power outage recently?

No

Submitted: 9 months ago.Category: TV
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Answered in 31 minutes by:
8/5/2017
TV Technician: Louie, Technician replied 9 months ago
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2,950
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, re-confirm and post back with the complete model number of the "...50 inch lcd hitachi tv..."

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Customer reply replied 9 months ago
ok it is a 50 inch lcd model num. LE55A6R9A
TV Technician: Louie, Technician replied 9 months ago

Appreciate the additional information.

And with the description of "...have no picture...", is the screen all blue, black or white?

...still with sound?

TV connected directly to an antenna or cable feed? ...or is there a cable box or even perhaps a satellite receiver? ...or connected to the Internet?

And where is the "...reset button keeps blinking..." located please?

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Customer reply replied 9 months ago
complete black screen no sound it has a built in Roku that was under a cover said reset I took cover of unplugged it thought it was a reset for tv sorry not my tv my daughters
TV Technician: Louie, Technician replied 9 months ago

Then it would not be an issue with the Hitachi LE55A6R9 TV but with the Roku Streaming Stick.

Is your daughter's Wireless router/WiFi active?

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Customer reply replied 9 months ago
not here at my house also I took a flash light and turned all lights out shined on screen can see writing in the back ground
Customer reply replied 9 months ago
I took the Roku out it is not plugged in to the tv now
TV Technician: Louie, Technician replied 9 months ago

Ahhh, this finding is very significant as it would be indicative of the absence of backlights.

Was this TV moved, transferred location?

Can you try unplugging the TV from the wall outlet for an extended period of time?

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Customer reply replied 9 months ago
only moved when they brought it to my house I have it plugged in now
Customer reply replied 9 months ago
I have it unplugged now
TV Technician: Louie, Technician replied 9 months ago

Yes please; unplug for an extended period of time; ...an hour...hours...

The idea is to simulate a soft RESET.

While still unplugged, press any and and all buttons on the TV side control panel every now and then. This would help dissipate residual power.

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Customer reply replied 9 months ago
ok
Customer reply replied 9 months ago
thank you for your help I will leave it unplugged while I run to the store if it does not help it I will contact you again thank for your help
TV Technician: Louie, Technician replied 9 months ago

I understand and would look forward to an update when able.

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