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littlerusty2005, Expert
Category: TV
Satisfied Customers: 5918
Experience:  Plasma, LCD, LED, converters, resolution specialist.
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Turn on tv channel number on then tv goes black, model

Customer Question

turn on tv channel number on then tv goes black
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: model un24h4000afxza no problem started this afternoon
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: no menu and the tv sticks to the same station
JA: How long has this been an issue? What happened right before this popped up?
Customer: this today changing the channels to check what was on
JA: Anything else you want the expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: TV
Expert:  Aric replied 2 months ago.

I'm reviewing your details and will reply shortly.

Expert:  Aric replied 2 months ago.

What is connected to the TV that you receive broadcasts from, is there a cable box of some sort? Also who is your cable provider?

Expert:  Aric replied 2 months ago.

Please view my reply and send one back to proceed.

Customer: replied 2 months ago.
It is the only tv not responding the others work itis paxton ,cissna park cable
Expert:  Aric replied 2 months ago.

You didn't even reply back with what was asked. Don't assume you know the agenda please. Is there a cable BOX specifically on this TV- yes or no please?

Expert:  Aric replied 2 months ago.

In other words, BOX or direct cable from wall- no box? Let me know.

Expert:  Aric replied 2 months ago.

Please unplug the Cable/SAT box from power and shut the TV off.

Disconnect and reconnect the HDMI cable between them on both ends- making sure it is secure.

Plug the Cable/SAT box back into AC and once it's rebooted turn the TV on, and use the INPUT button on the original TV remote to select the correct HDMI Input.

Let me know what happens.

Customer: replied 2 months ago.
Direct from wallno box
Expert:  littlerusty2005 replied 2 months ago.

Hi, my name is Rusty. I built cable systems, and we're no longer able to plug the wall directly into our TV, unless there is a special cable TV system in place, usually only found in hotels. You'll need to contact your cable provider to get another box, as it's the box that changes channels, not the TV anymore. Your TV will need to be on channel 3 to receive signals from the box, and the box will be your channel control.

To hook it up, plug the box into the wall, then the box into your TV, and that's it.