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Our Vizio TV is 5 years old? Is there anything we can do to…

Customer Question
Our Vizio TV is...

Our Vizio TV is 5 years old? Is there anything we can do to get YouTube on our TV again?

Technician's Assistant: Are you getting any error messages when you try to connect to YouTube?

It just saysthat You

Technician's Assistant: How is your internet connection? Have you tried unplugging your modem and router, then plugging them back in?

It just says that YouTube is no longer supporting the app on this device.

Technician's Assistant: Anything else you want the TV expert to know before I connect you?

No. We have enjoyed YouTube and would like to get it back if possible. We are not in a position to buy a new TV.

Submitted: 11 months ago.Category: TV
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Answered in 15 minutes by:
8/5/2017
TV Technician: Russell H., Service Tech replied 11 months ago
Russell H.
Russell H., Service Tech
Category: TV
Satisfied Customers: 12,788
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
Perhaps you need to update the Vizio system software. Doing so may take some trouble and a bit of time and effort, but though it is not guaranteed to make YouTube work on your Vizio, it is the most likely path to a successful resolution of this problem. Shall we try that?

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Customer reply replied 11 months ago
we're ok to do this online.
Customer reply replied 11 months ago
We've already paid $23, so that should cover us doing this online, please.
TV Technician: Russell H., Service Tech replied 11 months ago

OK, then. The first and easier path would be to update the app itself - if, repeat if, that is where the problem is.

Can you go on your TV, to the Yahoo TV Store, or the CTV Store, first of all?

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Customer reply replied 11 months ago
which do you prefer?
TV Technician: Russell H., Service Tech replied 11 months ago

Either one will do.

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Customer reply replied 11 months ago
Actually, neither is coming up as an option.
Customer reply replied 11 months ago
It's not listed under apps.
TV Technician: Russell H., Service Tech replied 11 months ago

Then, use Search, in either Store, to find 'YouTube'. And select it. Does it offer you the option to download and install it?

If it does, see if it will install 'over' the current YouTube app. It might possibly object to that app being already present; it might copy a second YouTube app in and you'd have to remember which one works and which doesn't, or delete the one that doesn't work; it might just not work. But try it!

Then if that goes through one way or another, see if the new YouTube app works. Here's hoping for a good result... if not, if there's any trouble with this process, then tell me where the problem occurred, what the error message was, and also what your Vizio TV's exact model # is, and I will instruct you further.

Not appearing as an option? what other Store is under Apps, e.g. Google Play perhaps?

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Customer reply replied 11 months ago
How weird. There's no stores listed on the apps.
Customer reply replied 11 months ago
Is there a way to add stores?
Customer reply replied 11 months ago
Are you still there?
TV Technician: Russell H., Service Tech replied 11 months ago

Er... try this. Power Off the TV. Then wait 2 min.s. Then power it On, and then press the V button once. Then select the Store (Yahoo TV, or maybe CTV store). Does that work? if so, get YouTube (as I explained before.)

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Customer reply replied 11 months ago
The letter V? We do not have an individual V button on our remote.
TV Technician: Russell H., Service Tech replied 11 months ago

Then the down-arrow, perhaps.

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Customer reply replied 11 months ago
We've had to try something else using Roku. None of the suggestions were successful.Thanks, Russell.
TV Technician: Russell H., Service Tech replied 11 months ago

I'm sorry to hear that. Vizio does have a page listing all models for which YouTube became inaccessible owing to updates, as of roughly June or July of this year (and a day I cannot remember), so this isn't owing to your TV being 'broken' in any way - other than perhaps needing an update to the Vizio operating firmware or the like. Glad to hear some other solution presented itself. Does my work deserve a rating if it didn't solve this difficulty? if so please mention a rating in parting. Thanks, ***** ***** a great day.

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