TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

Will not let me sign into netflix, says account not active.

Customer Question
Will not let me...

Will not let me sign into netflix

Technician's Assistant: Are you getting any error messages when you try to connect to Netflix?

Says account not active. i can watch it on laptop

Technician's Assistant: How is your internet connection? Have you tried unplugging your modem and router, then plugging them back in?

Tv says internet is connected

Submitted: 11 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 20 minutes by:
8/5/2017
TV Technician: Nathan, Installer replied 11 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 30,730
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

On what device are you trying to access netflix (make/model)?
Do other apps work for you currently such as amazon, hulu, youtube, etc?

Ask Your Own TV Question
Customer reply replied 11 months ago
on a lg5700 never had any other apps on
TV Technician: Nathan, Installer replied 11 months ago

there are many other apps on the tv, can you please try to test one of those so we can isolate the issue further?

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have a Samsung Smart tv that I purchased in 2016. I am
I have a Samsung Smart tv that I purchased in 2016. I am trying to use my MacAir Pro running High Sierra (10.13.1) to stream. I have done the thing to connect wirelessly on the TV (set up my wifi), bu… read more
Nathan
Nathan
Installer
30,730 satisfied customers
How do I watch movies from my laptop to my Vizio 4k 65in,
how do I watch movies from my laptop to my Vizio 4k 65in … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I have been watching Netflix for a couple months and now for
I have been watching Netflix for a couple months and now for some reason I have been forced to register my Sony tv and can no longer reach Netflix. Sony keeps making me register my tv again??? … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
My lg tv brand new is having the "we're having trouble
my lg tv brand new is having the "we're having trouble playing this title ..." netflix error … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have a remote that has at the top of the remote amazon
I have a remote that has at the top of the remote amazon Netflix M-go at the top. The Netflix tab was at the bottom of the screen. I was able to acess the Netflix screen and access a movie then I turn… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
How do you find and change settings on a Sharp Aquos hd tv
How do you find and change settings on a Sharp Aquos hd tv with a liquid crystal display so that you have internaction using netflix… read more
Mike G.
Mike G.
Television Repair Technician
Vocational, Technical or Trade Scho
1,674 satisfied customers
Hi there. I got a new Vizio Smart TV. I use it to play Netflix
Hi there. I got a new Vizio Smart TV. I use it to play Netflix and Amazon Prime but the connection to the internet is intermittant. BUT - the internet connection works fine on my laptop and computer. … read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
I have a KDL60EX723 TV that I am trying to register for Netflix
I have a KDL60EX723 TV that I am trying to register for Netflix and Pandora. (I have already completed the product registration). When I follow the instructions on your website, it says to navigate to… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I just purchased a LG 3D tv and I can't figure out how to
I just purchased a LG 3D tv and I can't figure out how to sign up to play one of the 3D movies on my tv. It asks me for my email address and when I input it, it says it's not a valid email address. Wh… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
Sanding smart tv passes network test but I still get message
Sanding smart tv passes network test but I still get message that tv is not connected to internet… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I have a Sony KDL-40EX720 TV with a Sony UWA-BR100 wireless
I have a Sony KDL-40EX720 TV with a Sony UWA-BR100 wireless internet connectiion attached, set up and on line. When I go to open Netflix I get this message to "please register". I follow the informati… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
TRYING TO GET NETFLIX ACCESS FROM MY RCA STREAMING MEDIA PLAYER
TRYING TO GET NETFLIX ACCESS FROM MY RCA STREAMING MEDIA PLAYER I KEEP GETTING AN ACTIVATION CODE EXPIRED CODE ON MY TV WHY?… read more
Ed
Ed
Repair Shop Owner
Bachelor\u0027s Degree
620 satisfied customers
I hve a lynksis bridge attached to my bluray model BDPN460.
I hve a lynksis bridge attached to my bluray model BDPN460. It is eceiving the internet signal, but when I try to access Netflix, my TV message says "connecton status can not be confirmed" "internet e… read more
Electra-Tech
Electra-Tech
107 satisfied customers
We are constantly getting dropped signals when watching Netflix
We are constantly getting dropped signals when watching Netflix between the hours of 6-9pm. We have a Panasonic viera with the panasonic adapter. we had the cable tech come out and measure our signal … read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
the Samsung screen does not recognize my internet. What do
the Samsung screen does not recognize my internet. What do I do? Tis problem has been going on for 2 weeks. I've called your tech department to no avail. Four times a senior technician was supposed to… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I cannot get my S580 Bluray player to download netflix. I keep
I cannot get my S580 Bluray player to download netflix. I keep getting the message "network error has occurred". It works fine with U Tube and Hulu plus. What is going on?… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I am setting up my Sony Blu-ray BDP-BX57 to Netflix. The TV
I am setting up my Sony Blu-ray BDP-BX57 to Netflix. The TV screen gives me a Registration Code a2h2 to enter online. How do I get it entered so that I can obtain a Netflix Activation Code?… read more
James
James
Field Service Engineer
Vocational, Technical or Trade Scho
4 satisfied customers
what kind of cord do I need to get to connect my Haier HL22
what kind of cord do I need to get to connect my Haier HL22 FW1 tv/dvd combo to my laptop? My Haier is arriving today and I want to be ready to go! My laptop is HP, about 1 yr old. I have an at&t inte… read more
25 Year Electronic Tech
25 Year Electronic Tech
Associate Degree
894 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x