How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jack Your Own Question
Jack
Jack, Technician
Category: TV
Satisfied Customers: 9903
Experience:  40 years experience as audio,video repair and installation tech
39158752
Type Your TV Question Here...
Jack is online now
A new question is answered every 9 seconds

I turned it on its screen to put the legs on.it was leaned

Customer Question

I turned it on its screen to put the legs on.it was leaned against the stand.know virtually no picture.a few lines on one side. I can't see any cracks
JA: What's the model number of your TV? How old is it?
Customer: 65 inch Vizio don't know model
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes
JA: How long has this been an issue? What happened right before this popped up?
Customer: Would the mere pressure on screen cause thisos
JA: Anything else you want the TV expert to know before I connect you?
Customer: Is it fixable or should I trash it
Submitted: 2 months ago.
Category: TV
Expert:  Jack replied 2 months ago.

Hello
My name is ***** ***** I'll be helping you with this.
A few questions coming up and please note that there may be delays between replies if i have to gather various info ;
Please send me a hello so i know you can see my reply ?

Expert:  Jack replied 2 months ago.

It is actually rare that the front protective screen will crack unless hit pretty hard , it is the internal layers that crack when the screen is bent too far or hit

Sorry but this one is gone .

As a rule of thumb the LCD panel cost around 80% of the original cost of the tv and then it has to be stripped down and rebuilt around the new panel and then again that is if you can find a new panel.
When under warranty most companies will replace the tv , not the panel.
Sorry to say but this makes the tv practically un-repairable due to the high cost and again that is even if you could find a replacement panel

Sorry to be the bearer of bad news today but i`d rather tell you straight and spare you a waste of time and money

Expert:  Jack replied 2 months ago.

Let me know if you have questions and if not for now then PLEASE DO TAKE THE TIME TO RATE (stars above and submit), it does not cost you anything more and does not close this post ,
Also you can come back at any time without additional charges if you have further questions or need help and it gets this independent tech. paid for his time helping you .

Customer: replied 2 months ago.
That's what I figured lesson learned
Expert:  Jack replied 2 months ago.

Sorry for the bad news

PLEASE DO TAKE THE TIME TO RATE (stars above and submit), it does not cost you anything more and does not close this post ,