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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 14998
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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My remote control will turn my TV on and off, but the other

Customer Question

My remote control will turn my TV on and off, but the other controls don't work
JA: What's the make and model of your television? And is the remote the same, universal, or for another device?
Customer: Samsung 32 inch smart TV. The remote came with the TV.
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Nothing works except the power button
JA: How long has this been an issue? What happened right before this popped up?
Customer: Started this morning. I accidentally pressed my hand on the face of it
JA: Anything else you want the TV expert to know before I connect you?
Customer: No ma'am
Submitted: 2 months ago.
Category: TV
Expert:  Anthony_Infotech replied 2 months ago.

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

Expert:  Anthony_Infotech replied 2 months ago.

Let me know when you are in the chat please by replying in the box below

Anthony

Customer: replied 2 months ago.
I'm here
Expert:  Anthony_Infotech replied 2 months ago.

Ok typing......

Expert:  Anthony_Infotech replied 2 months ago.

https://www.youtube.com/watch?v=nrhhJykgD-g

Just click the link above please to check the remote to see if it works , let me know the results

Anthony

Customer: replied 2 months ago.
I did what was directed, and the red light is visible
Expert:  Anthony_Infotech replied 2 months ago.

Sorry my internet got struck in a storm

OK so what you are saying is the TV is stuck in standby red light on the TV itself is lit solid TV wont come on with the remote or at the set itself is this correct?

Customer: replied 2 months ago.
I fixed it. Googled it
Expert:  Anthony_Infotech replied 2 months ago.

ok what was the problem?

Customer: replied 2 months ago.
Basically like a computer, I had to reboot it by pointing it at the tv while pressing menu until it rebooted. Took a few minutes
Expert:  Anthony_Infotech replied 2 months ago.

OK

Expert:  Anthony_Infotech replied 2 months ago.

Please I would be grateful if you could you rate the information or answer positively with the rating bar of stars at the top of the page, rating me positively enables me to receive payment from the site thank you, ***** ***** question is open for 30 days.

Anthony