TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

TV

My remote control will turn my TV on and off, but the other…

Customer Question
My remote control will...

My remote control will turn my TV on and off, but the other controls don't work

Technician's Assistant: What's the make and model of your television? And is the remote the same, universal, or for another device?

Samsung 32 inch smart TV. The remote came with the TV.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Nothing works except the power button

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Started this morning. I accidentally pressed my hand on the face of it

Technician's Assistant: Anything else you want the TV expert to know before I connect you?

No ma'am

Submitted: 6 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 2 hours by:
8/5/2017
TV Technician: Anthony_Infotech, Technician replied 6 months ago
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,534
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
Verified

Hello
Welcome
I am sorry you are having trouble here,I am presently reviewing your question be with you very soon.

Anthony

Ask Your Own TV Question
TV Technician: Anthony_Infotech, Technician replied 6 months ago

Let me know when you are in the chat please by replying in the box below

Anthony

Ask Your Own TV Question
Customer reply replied 6 months ago
I'm here
TV Technician: Anthony_Infotech, Technician replied 6 months ago

Ok typing......

Ask Your Own TV Question
TV Technician: Anthony_Infotech, Technician replied 6 months ago

https://www.youtube.com/watch?v=nrhhJykgD-g

Just click the link above please to check the remote to see if it works , let me know the results

Anthony

Ask Your Own TV Question
Customer reply replied 6 months ago
I did what was directed, and the red light is visible
TV Technician: Anthony_Infotech, Technician replied 6 months ago

Sorry my internet got struck in a storm

OK so what you are saying is the TV is stuck in standby red light on the TV itself is lit solid TV wont come on with the remote or at the set itself is this correct?

Ask Your Own TV Question
Customer reply replied 6 months ago
I fixed it. Googled it
TV Technician: Anthony_Infotech, Technician replied 6 months ago

ok what was the problem?

Ask Your Own TV Question
Customer reply replied 6 months ago
Basically like a computer, I had to reboot it by pointing it at the tv while pressing menu until it rebooted. Took a few minutes
TV Technician: Anthony_Infotech, Technician replied 6 months ago

OK

Ask Your Own TV Question
TV Technician: Anthony_Infotech, Technician replied 6 months ago

Please I would be grateful if you could you rate the information or answer positively with the rating bar of stars at the top of the page, rating me positively enables me to receive payment from the site thank you, ***** ***** question is open for 30 days.

Anthony

Ask Your Own TV Question
Was this answer helpful?
Ask Anthony_Infotech Your Own Question
Anthony_Infotech
Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 15,534
15,534 Satisfied Customers
Experience: 20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS

Anthony_Infotech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

2,950 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,429 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
is there a built in keyboard in the samsung smart tv. I have
is there a built in keyboard in the samsung smart tv. I have just bought my tv and it has the icon on the desktop which connects to the internet. But I can't use it without a built in keyboard.… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My samsung smart tv remote doesn't work except control.
My samsung smart tv remote doesn't work except for voice control. Tv model # ***** We just came back after 4 months and we put new batteries in but nothing works… read more
Anthony_Infotech
Anthony_Infotech
Technician
15,534 satisfied customers
MY SMART TV KEEPS REPEATING THE SMART TV SCREEN AND THE FIVE
MY SMART TV KEEPS REPEATING THE SMART TV SCREEN AND THE FIVE ICON SCREEN AND RARELY GOES BEYOND THAT. THE ONLY WAY TO STOP IT IS TO PULL THE PLUG … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,499 satisfied customers
My remote control is not working. can I get a new control.
my remote control is not working. can I get a new control. … read more
Jack
Jack
technician
factory trained engineer
2,160 satisfied customers
My remote control doesn't work. Remote control will not
My remote control doesn't work JA: What is the model of your TV? Customer: remote control will not work JA: What menu options can you access, if any? Customer: control will not do anything JA: Anythin… read more
technicalcat
technicalcat
Computer Science
839 satisfied customers
I need a replacement remote control for model # RLCD5510A.
I need a replacement remote control for model # RLCD5510A. can you assist … read more
Louie
Louie
Technician
Associate Degree
2,950 satisfied customers
REMOTE CONTROL SETUP HAS A PROBLEM = ME!! PANASONIC.
INITALLY WAS ABLE TO PROGAM X1 REMOTE TO CHANGE CHANELS ONLY. WITH NO VOL OR MUTE CONTROL. THE TRIED AGAIN AND NOW I AM STUCK WITH MULTI TRIES WITH TASKS OF WHAT TYPE OF TV AND ENTER A 3 DIGIT CODE? … read more
Harry
Harry
872 satisfied customers
What is the number to use to add to a remote control and how
What is the number to use to add to a remote control and how is it added to the remote … read more
Harry
Harry
872 satisfied customers
The channels won't change with the remote control. Samsung
The channels won't change with the remote control JA: What is the model of your TV? Customer: Samsung UN32J525DAFXZA JA: What menu options can you access, if any? Customer: None JA: Anything else you … read more
Anthony_Infotech
Anthony_Infotech
Technician
15,534 satisfied customers
I have a samsung un48h6350 the remote control will only turn
I have a samsung un48h6350 the remote control will only turn the tv on and off usually with quite a delay before the tv reacts … read more
stevenl1469
stevenl1469
26 satisfied customers
Need remote control model37LH20 serial # 912RmHR069017.
Need remote control model37LH20 serial # 912RmHR069017 … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,499 satisfied customers
Remote control for sharp elite pro 60x5fd not responding. As
Remote control for sharp elite pro 60x5fd not responding … read more
Anthony_Infotech
Anthony_Infotech
Technician
15,534 satisfied customers
Some functions on the remote control either don't work or
Some functions on the remote control either don't work or operate intermittently. It is not the handset as we replaced the handset and still have the same problems. Have done a reset on the TV without… read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
Bought a Rca universal remote control and can not work the
Hi bought a Rca universal remote control and can not work the TV … read more
Dan T.
Dan T.
Calibration and Repair Center Supervisor
Associate Degree
5,680 satisfied customers
I want to purchase a remote control for a Panasonic plasma
I want to purchase a remote control for a Panasonic plasma television manufactured in 2005 … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,658 satisfied customers
How to program a tv without a remote control model
How to program a Phillips tv without a remote control model 32hfl5763lf7 … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Samsung smart tv. will not turn on. Samsung smart tv
working fine last night. I went to turn it on today and only had volume for a few seconds so I turned it off and now it won't turn back on. No picture. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,658 satisfied customers
Looking for a remote control replacement. PDP42V18HA
nothingt is working no matter what I do with the manual buttons I keep getting no aignal … read more
Louie
Louie
Technician
Associate Degree
2,950 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x