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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Power up the tv and all the bottom lights stay on and i cant

Customer Question

power up the tv and all the bot***** *****ghts stay on and i cant use the remote or the buttons on the front Have to pull the plug to power off
JA: What's the make and model of your tv? Have you tried unplugging it and leaving it off for a few hours?
Customer: 55le5400
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: nothing works when all the bot***** *****ghts are on
JA: How long has this been an issue? What happened right before this popped up?
Customer: been acting up for awhile. sometimes it would switch from hdmi 1 to hdmi4 without anything being touched
JA: Anything else you want the TV expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: TV
Expert:  Mike G. replied 2 months ago.

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....

Is there sound coming from the tv speakers?

Expert:  Mike G. replied 2 months ago.

Is there picture on the screen?

Is there sound coming from the tv speakers?