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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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We had, I believe, a spike last night. The TV is fine but

Customer Question

We had, I believe, a spike last night. The TV is fine but the sound bar is out. I turned the TV off and pulled out the plug and put it back. Did the same with the wires in the sound bar. Nothing worked.
JA: Who makes your speaker or sound system?
Customer: It is a Vizio. We paid $250.00 for it. Model SB 3851
JA: What have you tried so far with your sound system?
Customer: Unplugged everything and put them back in. TV
JA: Anything else you want the theater expert to know before I connect you?
Customer: Unplugged every wire connecting and re-plugged TV is also a vizio. In November of 2016, we bought a Vizio TV and a sound bar Model SB 3851 What is the manufacturers warranty? We have a problem with the sound bar. We had 3 spikes and the TV is fine but the soundbar does not work.
Submitted: 2 months ago.
Category: TV
Expert:  Jack replied 2 months ago.

My name is ***** ***** I'll be helping you with this.
A few questions coming up and please note that there may be delays between replies if i have to gather various info ;
Please send me a hello so i know you can see my reply ?

Expert:  Jack replied 2 months ago.

What type of connection are you using between the bar and tv ?

Analog leftt/right (AUX1 /AUX 2) or optical ?