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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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When i end a video and click on input to go to tv it doesn't

Customer Question

When i end a video and click on input to go to tv it doesn't happen. Screen says no signal
JA: What's the brand and model number of your TV? How old is it?
Customer: Sony Bravia about 8 years
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No, nothing on the remote works
JA: How long has this been an issue with your Bravia? What happened right before this?
Customer: This has been an issue for 2 days. Previosly i had an exercise video
JA: Anything else you want the TV expert to know before I connect you?
Customer: The buttons on my remote do not work. Haven't for some time.
Submitted: 2 months ago.
Category: TV
Expert:  Shahid replied 2 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 2 months ago.

1- Could you please get me the complete model number written on back cover or side panel of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

Customer: replied 2 months ago.
It's a large screen set in an entertainment cabinet, hard to get at. I'm a senior citizen and have a hard time moving stuff. It was bought at Best Buy in July 2028 There are no other devices connected.
Expert:  Shahid replied 2 months ago.

OK, how do you receive TV channels?

Any cable box connected to TV and do you use cable remote to change channels?