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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Tv picture not bright low dull light picture? yes, no, this

Customer Question

tv picture not bright low dull light picture?
JA: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV?
Customer: yes
JA: Was there a power outage recently?
Customer: no
JA: Anything else you want the TV expert to know before I connect you?
Customer: this is a new curved type about 6 mo. old
Submitted: 2 months ago.
Category: TV
Expert:  Aric replied 2 months ago.

I'm reviewing your details and will reply shortly.

Expert:  Aric replied 2 months ago.

I need the full model number off of the back of the TV please?

I also need to know, does the brightness of the screen vary throughout the day- seeming darker when it's darker in the room?

Let me know and we can proceed.

Expert:  Aric replied 2 months ago.

Please view my reply and send one back to proceed.

Customer: replied 2 months ago.
Expert:  Aric replied 2 months ago.

I'm not sure what you're saying YES to. Let me ask again (there's two questions here):

I need the full model number off of the back of the TV please?

I also need to know, does the brightness of the screen vary throughout the day- seeming darker when it's darker in the room?

Let me know and we can proceed.

Expert:  Aric replied 2 months ago.

Are you there and able to reply?