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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My tv has a frozen picture of a channel I am not on, Vizio?

Customer Question

my tv has a frozen picture of a channel I am not on
JA: What's the make and model of your tv? Have you had any issues with the picture before?
Customer: Vizio ? no
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It started when I turned main tv on Turned second tv it works fine
JA: Anything else you want the electronics expert to know before I connect you?
Customer: The channel that I select provides the sound however the picture from another channel remains frozen
Submitted: 2 months ago.
Category: TV
Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Could you tell me the model number from the back of the tv, please?

Are you getting your channels from a cable or satellite box on this vizio?

Expert:  Nathan replied 2 months ago.

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan