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Nathan, Installer
Category: TV
Satisfied Customers: 25887
Experience:  Custom home theater installer, authorized dealer top brands.
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I have a sharp TV that i am trying to plug a amazon fire

Customer Question

I have a sharp TV that i am trying to plug a amazon fire stick into the HDMI 3 port on the side. It does not get recognized on the input menu. What do i do?
JA: Can you guesstimate how old your Sharp is? And just to clarify, what's the exact model?
Customer: I have called in before and have an account of record of some kind in the system ....maybe 2013
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: all inputs work
JA: How long has this been an issue? What happened right before this popped up?
Customer: tonight is the first time I have tried the fire stick....Direct TV is one HDMI and the DVD player is another they work fine....the HDMI on the side as you look at the TV (left) has a usb and a HDMI 3
JA: Anything else you want the TV expert to know before I connect you?
Customer: nope
Submitted: 2 months ago.
Category: TV
Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Could you tell me the model number from the back of the tv?
Does the stick work on any of the other ports?

Customer: replied 2 months ago.
Expert:  Nathan replied 2 months ago.

Does the stick work on any of the other ports?

If not sure, can you try?

Customer: replied 2 months ago.
it works on another tv
Expert:  Nathan replied 2 months ago.

I mean on the sharp though,

if you plug the stick into hdmi1, hdmi2, etc will it work on those?

Is hdmi3 just not showing in the input list at all? Or it shows and you can select it, but nothing comes up?

Customer: replied 2 months ago.
It shows but is greyed out and not available for selecting
Expert:  Nathan replied 2 months ago.

Okay that can be a hardware issue (bad port, not detecting the stick), or just a setting.
Go into the sharp setup menu and look for the Input Labels options, there you will have the option to relabel the inputs (such as cable, dvd, etc) as well as to "hide" them. The hdmi3 may be disabled there, if so you can enable/unhide or label it (like media player) and then test if it will recognize the stick to allow you to select it.

Expert:  Nathan replied 2 months ago.

Hello, it appears your question is still open.

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