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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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When I turned my tv on tonight, two 6x3 boxes come up on the

Customer Question

When I turned my tv on tonight, two 6x3 boxes come up on the screen, about 1/3 of the way down from the top. It's a Samsung 1080p full HD. SRS true surround XT
JA: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your Samsung TV?
Customer: There's an apple fire stick
JA: Was there a power outage recently?
Customer: No
JA: Anything else you want the TV expert to know before I connect you?
Customer: I unplugged it and now it is still tying to set with direct tv
Submitted: 2 months ago.
Category: TV
Expert:  Jack replied 2 months ago.

My name is ***** ***** I'll be helping you with this.
Please send me a hello in the mean time so i know you can see my reply ?

Expert:  Jack replied 2 months ago.

You have the tv`s original remote handy ?