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Picture comes on, then a short while later both sound &

Customer Question
Picture comes on, then...

Picture comes on, then a short while later both sound & picture go off for about 30 seconds. thenboth sound & picture return. This happens over & over

Technician's Assistant: What's the model number of your TV? How old is it?

Sony model #KDF-55WE655.....about 12 yrs.old

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

TV menu works dont think so

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Off & on for about a month, but has gotten worse the last few days

Technician's Assistant: Anything else you want the expert to know before I connect you?

Do you think its the set or possibly the box?

Submitted: 11 months ago.Category: TV
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Answered in 1 minute by:
8/2/2017
TV Technician: Shahid, Technician replied 11 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,321
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 11 months ago

Lets verify if it is cable box issue..

- Have you tried to disconnect TV and cable box power cords from power outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, please try it now and reply back with the result.

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