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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I'm trying to set up a Sony Bravia 40EX500 to a new DirecTV

Customer Question

I'm trying to set up a Sony Bravia 40EX500 to a new DirecTV account. Stumped as to how to do it. There appears to be no internet capability.
JA: What's the model number of your TV? How old is it?
Customer: I put the model # in my question
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Yes menu works.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Brand new issues we just moved and have a new DirecTV account
JA: Anything else you want the TV expert to know before I connect you?
Customer: We have a kick ass new router as well
Submitted: 2 months ago.
Category: TV
Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

When you say a directv account, are you referring to connecting a satellite receiver box? Or something else?

Customer: replied 2 months ago.
we have a satellite receiver
Expert:  Nathan replied 2 months ago.

Okay do you know the model number of the receiver?

Customer: replied 2 months ago.
Not home right now I will get back with you in about one hour
Expert:  Nathan replied 2 months ago.

No problem, thanks!

Expert:  Nathan replied 2 months ago.

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan