TV

Facing TV Problems? Ask a TV Technician.

Ask an Expert,
Get an Answer ASAP!

Why does tv just turn off while watching it? It is a Sony…

Customer Question
Why does tv just...

Why does tv just turn off while watching it?

Technician's Assistant: What's the make and model of your tv, and can you guesstimate how old it is?

It is a Sony KDL-52XBR9. PURCHASED IN DECEMBER 2009

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

NO

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

2 DAYS. I WASSA

Technician's Assistant: Anything else you want the TV expert to know before I connect you?

1 DAY. I WAS WATCHING IT AND IT JUST WENT OFF.

Submitted: 11 months ago.Category: TV
Show More
Show Less
Ask Your Own TV Question
Answered in 27 minutes by:
8/2/2017
TV Technician: Louie, Technician replied 11 months ago
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, have you tried unplugging the Sony for an extended period of time?

Ask Your Own TV Question
TV Technician: Louie, Technician replied 11 months ago

For how long please?

The longer the better as this would simulate a soft RESET and dissipate residual power.

The alternative and/or if not corrective would be an internal hardware issue.

If so, are you then considering a DIY (do-it-yourself) repair approach? If yes, do you have access to and familiar with a multi-meter (and even perhaps a soldering iron)?

Ask Your Own TV Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tv technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: TV
Satisfied Customers: 3,022
3,022 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Louie

Louie

Technician

3,022 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Rod

Rod

TV & Communications Sys Repair

2,355 satisfied customers

FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.

Steven

Steven

Technician

1,457 satisfied customers

Ma. Master Technician Lic. Authorized Warranty Support.

euro-pro llc

euro-pro llc

Technician

1,128 satisfied customers

20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,

Daniel

Daniel

Electrical Engineer

1,072 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Conrad

Conrad

Technician

946 satisfied customers

Training on many types of consumer electronics, training on Sony Samsung and JVC

Neil

Neil

Technician

803 satisfied customers

More than 10 years experience repairing TV's and electronics equipment.

< Previous | Next >

Related TV Questions
I have a 2009 Sony KDL-52XBR9. Yesterday I turned it on and
I have a 2009 Sony KDL-52XBR9. Yesterday I turned it on and got green power light, but blank screen. I see someone else had reported same thing before. Was there a solution? … read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
Sony reset sone kdl-52xbr9 troubleshooting? The red light is
sony reset sone kdl-52xbr9 troubleshooting? The red light is blinking 8 times and TV does not power on … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
We cannot get a picture on our Sony TV. Model KDL 32EX710.
We cannot get a picture on our Sony TV. Model KDL 32EX710. Purchased December 2010. Could not turn off tv Sunday night using DirectTV (DTV) remote, had to use the Sony remote which did turn it off. On… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
Answers from Two Experts requested: we have a sony bravia kdl 52xbr9. the sony logo comes
we have a sony bravia kdl 52xbr9. the sony logo comes up twice and then the green light goes out and then nothing. also no red blinking light.… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I have a Sony KDL-52XBR9 LCD digital color TV. When I turn
I have a Sony KDL-52XBR9 LCD digital color TV. When I turn it on the picture has all sorts of colors running through it. After 5 to 10 minutes it completely clears up. Doesn't do it again until it is … read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
I have a Sony KDL 52XBR9 LCD tv, manufactured in July of 2009.
I have a Sony KDL 52XBR9 LCD tv, manufactured in July of 2009. I have no picture or sound. Remote turns it on (pilot light lights and "ON" relay is audible) Tried 3 HDMI inputs with no results. The se… read more
Jack
Jack
technician
factory trained engineer
2,164 satisfied customers
Our Sony Bravia, model KDL-52XBR9 just went completely dark.
Our Sony Bravia, model KDL-52XBR9 just went completely dark. It powes on but absolutely no picture or light. We moved another Sony to its place and it workds fine so we think the first one has broken.… read more
Steven
Steven
Technician
Vocational, Technical or Trade Scho
1,457 satisfied customers
Why is my Sony KDL-52XBR9 TV acting up, first the sound goes
Why is my Sony KDL-52XBR9 TV acting up, first the sound goes out and then the TV shuts off, and a few seconds comes back on, it does this for about 3-4 cycles, then turns off and stays off, the red li… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
We have a Sony KDL-52XBR9 T.V. that has a problem. When
We have a Sony KDL-52XBR9 T.V. that has a problem. When switched on, the left side of the screen has wiggly lines across it. After about 10 mins., the picture clears and is perfect,as long as it is on… read more
Shahid
Shahid
Owner of Repair Shop
High School or GED
3,506 satisfied customers
My Sony KDL-52XBR9 has lost video image, while I am getting
My Sony KDL-52XBR9 has lost video image, while I am getting the audio through my surround sound system. Pushing the on/off button while holding the volume up button does nothing. Since I run from my T… read more
Steven
Steven
Technician
Vocational, Technical or Trade Scho
1,457 satisfied customers
I have a Sony Bravia KDL-52XBR9 and when I turn it on the first
I have a Sony Bravia KDL-52XBR9 and when I turn it on the first 5 minutes the screen is dark on one side then lines are at the bottom and eventually I get a completely clear screen. I have changed the… read more
Steven
Steven
Technician
Vocational, Technical or Trade Scho
1,457 satisfied customers
On my Sony Bravia KDL 52XBR9 there is a clear picture but no
On my Sony Bravia KDL 52XBR9 there is a clear picture but no sound when using HDMI 1 input through cable box. However, we can still watch cable TV (hooked to the box by the HDMI cable) through the TV … read more
Steve
Steve
Chief Engineer
9 satisfied customers
i have a sony model kdl-52xbr6 lcd tv. the picture went blank
i have a sony model kdl-52xbr6 lcd tv. the picture went blank and shut down. it won't turn on and the red standby light blinks constantly. i unplugged it and plugged it into a different outlet, same r… read more
Tim Nolan
Tim Nolan
TV Repair Center Owner
Associate Degree
17,254 satisfied customers
We have had our Sony KDL-52XBR9 for less than 2 yesrs. When
We have had our Sony KDL-52XBR9 for less than 2 yesrs. When we trun it on, the left side of the screen flickers for a while. This first started about a month ago, the flicker went away after about 30 … read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
I have a 2009 Sony KDL XBR46 tv. Anytime i view any show or
I have a 2009 Sony KDL XBR46 tv. Anytime i view any show or blu ray that is 1080p, the tv turns off and on. Installed latest firmware, reset to factory settings. nothing works. At times even viewing 7… read more
Frank the tv man
Frank the tv man
Associate Degree
971 satisfied customers
WHEN I TURN ON MY SONY KDL-52XBR9, PART OF THE PICTURE IS MESSED
WHEN I TURN ON MY SONY KDL-52XBR9, PART OF THE PICTURE IS MESSED UP. IF I TURN IT OFF, SOMETIMES WHEN I TURN IT BACK ON IT IS OK. IT IS DOING IT MORE OFTEN.… read more
Anthony F.
Anthony F.
Owner
High School or GED
70 satisfied customers
KDL-52XBR9, When turning the TV on, the screen appears to be
KDL-52XBR9, When turning the TV on, the screen appears to be divided into 4 equally sized sections horizontally with a line between the sections. The left side appears to have and overlap or screen fo… read more
Frank the tv man
Frank the tv man
Associate Degree
971 satisfied customers
I have a Sony Bravia LCD Digital Color TV Model KDL-32L5000.
I have a Sony Bravia LCD Digital Color TV Model KDL-32L5000. I bought the TV in December. I didn't plug it up and start using it until early March. The TV is in a guest room so it doesn't get used ver… read more
James
James
Field Service Engineer
Vocational, Technical or Trade Scho
4 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x