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I just bought a brand new CRAIG Smart TV HDMI Adapter and…

Customer Question
Hello, I just bought...

Hello, I just bought a brand new CRAIG Smart TV HDMI Adapter and just hooked it up fine but my wireless mouse does not wanna work and have no idea why can you help me?

Technician's Assistant: Just to clarify, what's the exact make and model of your smart tv?

CRAIG

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Order #: 73018

Technician's Assistant: Anything else you want the electronics expert to know before I connect you?

It is a 19 INCH HD LED TV

Submitted: 1 year ago.Category: TV
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Answered in 5 minutes by:
8/1/2017
TV Technician: Nathan, Installer replied 1 year ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 31,384
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Can you tell me the model number of the tv, please?

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Customer reply replied 1 year ago
the model: CLC504e
TV Technician: Nathan, Installer replied 1 year ago
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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