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I just bought a brand new CRAIG Smart TV HDMI Adapter and…

Customer Question
Hello, I just bought...

Hello, I just bought a brand new CRAIG Smart TV HDMI Adapter and just hooked it up fine but my wireless mouse does not wanna work and have no idea why can you help me?

Technician's Assistant: Just to clarify, what's the exact make and model of your smart tv?

CRAIG

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Order #: 73018

Technician's Assistant: Anything else you want the electronics expert to know before I connect you?

It is a 19 INCH HD LED TV

Submitted: 9 months ago.Category: TV
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Answered in 5 minutes by:
8/1/2017
TV Technician: Nathan, Installer replied 9 months ago
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 29,573
Experience: Custom home theater installer, authorized dealer top brands.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review and reply.

Can you tell me the model number of the tv, please?

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Customer reply replied 9 months ago
the model: CLC504e
TV Technician: Nathan, Installer replied 9 months ago
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