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Tv will not turn on. Red power light is on. No image on main…

Customer Question
Tv will not turn...

Tv will not turn on. Red power light is on. No image on main screen

Technician's Assistant: What's the make and model of your tv, and has turning it on been a problem in the past?

The model code is. LN323460820XZA. It is a 36" tv. We have not had this issue in the past.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

The display does not turn on. There it no menu to look at.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Last night. It did not work when we went to turn on this morning.

Submitted: 1 year ago.Category: TV
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Answered in 5 minutes by:
8/1/2017
TV Technician: Aric, Technician replied 1 year ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,774
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 1 year ago

Offhand the beginning part of the model number "LN32" would indicate a 32" Samsung. However the model number you posted is a bit off. Can you please double check the back of the TV on the sticker, and reply back with the correct model number?

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TV Technician: Aric, Technician replied 1 year ago

Please view my reply and send one back to proceed.

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