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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have messed up my tv. I get all the smart tv apps but

Customer Question

I have messed up my tv. I get all the smart tv apps but can't enter input 3 and get cable to come on.
JA: What's the brand and model number of your TV? How old is it?
Customer: Sony I do not know the model no. It is about 4 yearsold
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Do you mean the apps or the tv rem ote
JA: How long has this been an issue with your Sony? What happened right before this?
Customer: About 30 minutes I picked up the Sony remote and evidently pushed something by mistake
JA: Anything else you want the TV expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: TV
Expert:  Shahid replied 2 months ago.

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

Expert:  Shahid replied 2 months ago.

- What happens when you push Input button on TV remote?

- Do you get input source list on screen and can select desired input there with TV remote?

Customer: replied 2 months ago.
Expert:  Shahid replied 2 months ago.

OK, what video input of TV is connected to cable box?

Is it HDMI-1, 2 or 3