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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a Sony KDL 46XBR3 LCD Digital TV, no picture, no

Customer Question

I have a Sony KDL 46XBR3 LCD Digital TV, no picture , no audio
JA: Just to clarify, what's the exact model of your Sony? And can you guesstimate how old it is?
Customer: Serial #(###) ###-#### 2007
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: There is no picture to see the menu
JA: How long has this been an issue? What happened right before this popped up?
Customer: All of sudden one day this happen, nothing happened right before this.
JA: Anything else you want the TV expert to know before I connect you?
Customer: The television is in a warm room, does that have something to do with it?
Submitted: 2 months ago.
Category: TV
Expert:  Mike G. replied 2 months ago.

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....

Do you have access to the tv right now?