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I have a Sony Bravia TV and it only comes on but will not…

Customer Question
I have a...

I have a Sony Bravia TV and it only comes on but will not show a picture. My cable is AT&T, but it is working correctly in the bedrooms.

Technician's Assistant: Just to clarify, what's the exact model of your Sony? And can you guesstimate how old it is?

3 years in January

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

What happened to our correspondence?

Technician's Assistant: Anything else you want the electronics expert to know before I connect you?

This is the first time ever. I get the Sony bong and the hdmi 2 and the energy low on screen then it fades to blackness and nothing. No channels no performance of any kind including sound.

Submitted: 11 months ago.Category: TV
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Answered in 5 minutes by:
7/31/2017
TV Technician: Mike G., Technician replied 11 months ago
Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 8,459
Experience: 10 Years Audio Video Repair & Setup
Verified

Hello, I see you were chatting with the site's automated response system. I am Mike, the real life technician assigned to help you. Sorry to hear you are having problems....

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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