Facing TV Problems? Ask a TV Technician.
Hi there and welcome
What exactly happens Robin when you try to connect the TV to the internet?
Please let me know
Can you please remove the power to the TV (so unplug it from the power socket).
Then on the actual TV, hold the power button for 60 seconds then release.
Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.
Let me know the results please
ok, tell me what you have tried already please
ok, but you already did this correc Robin? If so there is no need to do it again
What is the model of the TV?
Please go to Home, the gear wheel, then the three dots then Network and Wi-Fi Connection
Select your wifi network in the list and enter in your password ***** connect to it
Tell me when you have please
ok, remove the power to your wifi router, wait 5 minutes, connect the power, restart the TV and tell me if it then connects please.
you can leave this web page up and it will auto connect again