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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I am frustrated. I bought a tv with internet. I am not able

Customer Question

I am frustrated. I bought a tv with internet. I am not able to connect. My name is robin(###) ###-####JA: Who makes your router?
Customer: WOW
JA: What have you tried so far?
Customer: I have call them. rebooted from their end. cut the tv on and off. Not able to access lg content store nor hulu
JA: Anything else you want the network expert to know before I connect you?
Customer: No I need help
Submitted: 2 months ago.
Category: TV
Expert:  Richard replied 2 months ago.

Hi there and welcome

What exactly happens Robin when you try to connect the TV to the internet?

Please let me know

Customer: replied 2 months ago.
when I push the update for hulu. It say it is not connected to internet
Expert:  Richard replied 2 months ago.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 2 months ago.
That have already been done. Tell me some else
Expert:  Richard replied 2 months ago.

ok, tell me what you have tried already please

Customer: replied 2 months ago.
I unplugged it. Now I going to wait 10 minutes
Expert:  Richard replied 2 months ago.

ok, but you already did this correc Robin? If so there is no need to do it again

Customer: replied 2 months ago.
I'm about to plug it up again.
Expert:  Richard replied 2 months ago.

thanks

Customer: replied 2 months ago.
network is disconnected.
Expert:  Richard replied 2 months ago.

What is the model of the TV?

Customer: replied 2 months ago.
50uh5530
Expert:  Richard replied 2 months ago.

Thanks

Please go to Home, the gear wheel, then the three dots then Network and Wi-Fi Connection

Select your wifi network in the list and enter in your password ***** connect to it

Tell me when you have please

Customer: replied 2 months ago.
no connection
Customer: replied 2 months ago.
it says it connected but when I push hulu it not connected
Expert:  Richard replied 2 months ago.

ok, remove the power to your wifi router, wait 5 minutes, connect the power, restart the TV and tell me if it then connects please.

Customer: replied 2 months ago.
then I will loose you
Expert:  Richard replied 2 months ago.

you can leave this web page up and it will auto connect again