shows up on screen
JA: What's the brand and model of your product?
Customer: Only HDMI shows up on screen
JA: What have you tried so far?
Customer: Unplugged the cord into power outlet, turned off the tv with the on/off button on set, and pullet out the HDMI connector cable briefly before plugging it back in.
JA: What's the brand and model number of your TV? How old is it?
Customer: Panasonic Viera. Serial # TC 26L X60
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: No. Everything worked fine until over the weekend when I turned on the set and could only get the HDMI signal...nothing else.
JA: How long has this been an issue with your Viera? What happened right before this?
Customer: Just the past couple of days. I'm not aware of anything specific before I turned off the tv Friday night.
JA: Anything else you want the TV expert to know before I connect you?
Customer: I think that covers the problem...except I think this happened once before several months ago, but I don't know how it was resolved, although I do remember using your service.