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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Remote is not working on vizio VS420LF1A, about 9 years old,

Customer Question

remote is not working on vizio VS420LF1A
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: about 9 years old
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: Remote does not respond to anything we used the manual button on back to turn it on
JA: How long has this been an issue? What happened right before this popped up?
Customer: I used it this morning, it was working fine and turned if off for the day and just now tried turning it on. We tried new batteries and still does not work
JA: Anything else you want the TV expert to know before I connect you?
Customer: no the serial # is LSPDWAJ4315346 if that helps
Submitted: 2 months ago.
Category: TV
Expert:  Aric replied 2 months ago.

I'm reviewing your details and will reply shortly.

Expert:  Aric replied 2 months ago.

If you try the power button directly on the TV itself, will the TV power on and function?

Expert:  Aric replied 2 months ago.

Please view my reply and send one back to proceed.

Expert:  Aric replied 2 months ago.

There are buttons on the right hand side of the TV- I'm simply trying to find out if those work to determine if the issue is the remote- or the TV itself. Let me know.