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Nothing happens when Press OK to watch TV, Samsung

Customer Question
Hi... nothing happens when...

Hi... nothing happens when Press OK to watch TV

Technician's Assistant: What's the make and model of your tv, and can you guesstimate how old it is?

Samsung ln40e550f7f

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

Menu works

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I was looking at tools.... was working fine before that

Technician's Assistant: Anything else you want the TV expert to know before I connect you?

I probably did it by mistake...

Submitted: 11 months ago.Category: TV
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Customer reply replied 11 months ago
Standing by
Customer reply replied 11 months ago
Hello?
Answered in 19 minutes by:
7/31/2017
TV Technician: Shahid, Technician replied 11 months ago
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 13,300
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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TV Technician: Shahid, Technician replied 11 months ago

- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
- What exactly is displaying on TV screen?

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Customer reply replied 11 months ago
Got it working again... everything ok
TV Technician: Shahid, Technician replied 11 months ago

Sounds good, have nice time~

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