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I have some error on smart tv 500 monkey error thing please…

Customer Question
I have some error...

I have some error on smart tv 500 monkey error thing please help is needed

Technician's Assistant: What's the brand and model number of your TV? How old is it?

LG

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

The tv menu works and only have issue with tv

Technician's Assistant: How long has this been an issue with your LG? What happened right before this?

Its been about a month and i don't know what was the last videos about

Technician's Assistant: Anything else you want the TV expert to know before I connect you?

No thanks

Submitted: 1 year ago.Category: TV
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Answered in 11 minutes by:
7/30/2017
TV Technician: Aric, Technician replied 1 year ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,807
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

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TV Technician: Aric, Technician replied 1 year ago

Offhand, I will need to ask you for some specifics on this.

1) What's the full model number off of the back of the LG TV?

2) What is the rough age of the set?

3) Can you please postback with the EXACT error message that you see (word for word- digit for digit)?

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Customer reply replied 1 year ago
47LM6700-UA
TV Technician: Aric, Technician replied 1 year ago

Thanks. Please reply back with the full info requested and we can proceed.

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Customer reply replied 1 year ago
call me please
TV Technician: Aric, Technician replied 1 year ago

Note that the site will send you a phone call offer- that is NOT from me. It is sent without my consent and I am not available by phone. To see MY REPLY, "X" out of the offer and view the page that we have been typing on. Also note that any offers for subscriptions or promotions are NOT something I am privy to. I am an independent tech and am only paid with a positive rating for my service. If you understand, please simply say "I Understand" on this page, and we can continue with your Tech issue.

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TV Technician: Aric, Technician replied 1 year ago
I asked for 3 pieces of information and you replied back with one (the model number). 1) What's the full model number off of the back of the LG TV? (We have that)2) What is the rough age of the set?3) Can you please postback with the EXACT error message that you see (word for word- digit for digit)?
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