Facing TV Problems? Ask a TV Technician.
Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.If that's the only device you have a problem with, is Netflix accessible on other devices?
When you try to access Netflix as usual on the smart TV, what do you see? what is the result?
Error NOW-4-8.... OK. Thanks for responding with that information. I am researching that error and those circumstances for a few minutes...
OK... that might be one of several problems. First:
1. have you turned Off the TV, waited 10 minutes with it Off, or roughly that long, then powered the TV On again and tried Netflix once more after a few more minutes?
2. have you checked the TV is still connected to internet? indeed, is your TV connected to internet by WiFi / wireless, or by an Ethernet network cable?
Well, then, you presumably have a problem that requires the software on the LG smart TV be updated to a more modern version that supports the current version of Netflix and its requirements etcetera.
Would you like to try that? if so, how old roughly is your LG TV, and what model # is it?
OK. To try an update, you will have to first of all, connect your LG TV with an Ethernet cable to your router, to one of the router box's four common ports, any one of them.
Good so far? if so, let's proceed.
OK. So there is no Ethernet connection possible for this TV then?
How about exiting from the Netflix service, logging out of it, on the TV... then after some minutes, trying to log in or Sign In to Netflix once more?
OK. I hope that I did indeed help to clear up the situation, at least, as to what can be tried and what could be done. E.g. if you can get the TV to a place with a router, and connect it up to get wired Ethernet internet, then you can do this:
- Press MENU.
- Click on SYSTEM SETTINGS, then on:
- SYSTEM UPDATES.
- You'll be advised your system is up to date, or requested to select CHECK NOW for the latest update. If new version available, it downloads on its own.
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