Facing TV Problems? Ask a TV Technician.
Hello and welcome to JustAnswer, I look forward to assisting you today. Is your TV new and has this always been a problem?
Okay. Are you familiar with the setup menu and can you tell me how you have your cable service connected to the TV?
Okay good. Check the channel setup menu and make sure your TV is set for cable and not antenna.
Good. How old is your TV?
It may not be able pickup those channels without a certain type of decoder box from your cable company. Have you checked with them?
Okay. Let me do a little research on your model and I will get back to you.
Would it be possible for you to find the model number for me?
That is a good number. Do you have your cable connected directly to the TV cable input?
Try accessing the channel setup menu and reset it. That will wipe your current channels and allow you to start from the beginning. Re-scan your cable channels and see if they are correct this time.
There should be no analog channels for it to pickup. All of those types of channels stopped broadcasting some time ago.
Try manually adding one of your cable channels to see if it will accept it.
No problem. Get back to me when you can and I will continue to research this for you and let you know if I find anything new.
Checking back to see if you tried to manually enter one of your HD channels. Let me know when you have a chance please.