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My tv norcent model pt4231 is turnning on you ear the sound…

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my tv norcent model pt4231...
my tv norcent model pt4231 is turnning on you ear the sound in the backgroung but there is no picture in the screen how can i fix it my phone number is(###) ###-####
Submitted: 11 months ago.Category: TV
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Answered in 33 minutes by:
7/30/2017
TV Technician: Aric, Technician replied 11 months ago
Aric
Aric, Technician
Category: TV
Satisfied Customers: 47,533
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
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TV Technician: Aric, Technician replied 11 months ago

I'm unavailable by phone but can assist you on this page. Offhand, it sounds like you're saying the TV sound is working, but the picture is not- is that correct?

Also, if you use the original Norcent remote and press MENU- will the TV's MENU display?

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